This position reports to the Chief Executive Officer and is a vital resource to ensure our information technology tools effectively support our staff to accomplish their goals and tasks each day. As primarily a Tier 1 support resource, this position works collaboratively with both internal staff and subject matter experts as well as third party support resources specialized in various technologies, software and hardware applications. The ideal candidate for this position will value and demonstrate a high acumen for customer service and customer satisfaction; superior knowledge of end-point devices including computers, peripherals, MFP’s, tablets, wireless phones, CISCO VOIP hardware and the like; end-point configuration in a WAN environment and their various uses and applications. The position requires a collaborative spirit and self-motivated approach to prioritize and accomplish the daily support tasks for the organization.
a) Bachelor’s Degree in Computer Information System or
b) Associates Degree or equivalent from two-year college or technical school in computer science; and at least two years computer experience and/or training; or equivalent combination of education and experience.
c) Microsoft and other computer certification desirable.
a) Technical knowledge of PC operating systems, MFP’s, telecommunications IP Telephony, and CISCO Call Manager.
b) Technical skills and understating of Thin client manager for RDS
3. Required Knowledge, Skills, and Abilities:
a) Ability to instruct on use of hardware and software, and relate to all levels of staff. Ability to speak English effectively to individuals, customers, or employees of the organization.
b) Ability to respond effectively to inquiries of complaints from staff, customers, and/or the general public.
c) High level of self-motivation.
d) Keen attention to detail.
e) Strong oral and written communication skills
f) Strong technical knowledge of current network, hardware, protocols, and standards.
g) Ability to write reports, business correspondence, and procedure manuals.
h) Ability to effectively present information and respond to questions from staff, customer, and the general public.
i) Ability to obtain cooperation and participation of individuals and groups.
j) Flexibility to work irregular hours.
k) Capacity to have warm, cordial relationships with staff, vendors, and occasionally with frail, elderly population.Apply Now